Intermitent Issues with Billing Related Actions

Incident Report for Bitly

Resolved

This incident has been resolved.

Posted Sep 04, 2024 - 16:02 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 04, 2024 - 15:46 EDT

Identified

We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!

Posted Sep 04, 2024 - 14:42 EDT

This incident affected: Website (Bitly.com).