Metrics Delay

Incident Report for Bitly

Resolved

The problem impacting metric performance has been resolved.

Posted Nov 01, 2017 - 11:40 EDT

Update

We have identified the root cause of the delay and are restoring the metrics service. A number of API calls are also impacted by this delay and users may see an elevation in API response times until this is resolved. Some pages in the Bitly web application may also experience increased response times.

Posted Nov 01, 2017 - 10:13 EDT

Identified

We are currently encountering an issue that impacts a small portion of our metrics and history systems. Some metrics and data history displays in product and some API calls for metrics may under-report recent activity. This problem is limited to the display of metrics and link history; no data loss has occurred or is expected. We are actively working to correct the problem and will provide updates as we know more.

Posted Nov 01, 2017 - 08:47 EDT