Intermittent Issues with Billing Related Actions

Incident Report for Bitly

Resolved

This incident has been resolved.

Posted May 10, 2024 - 13:20 EDT

Monitoring

A fix has been implemented by our third party billing provider and we are observing recovery on our end. We will continue to monitor our billing related actions to confirm that these issues have been resolved and recovery is maintained.

Posted May 10, 2024 - 13:01 EDT

Identified

Our billing provider has acknowledged the issue and has suggested a workaround that we are currently working to implement. Intermittent issues with billing actions are ongoing; we will continue to provide updates.

Posted May 10, 2024 - 11:01 EDT

Investigating

We are currently experience issues with our 3rd party billing provider which is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We have opened a support ticket with our provider and are monitoring the situation closely. We will share an update as soon as we know more!

Posted May 10, 2024 - 08:54 EDT

This incident affected: Website (Bitly.com).