Provider outage affecting PayPal Payment Method

Incident Report for Bitly

Resolved

The 3rd party provider incident involving checkout with PayPal has been resolved.

Posted Aug 01, 2025 - 11:37 EDT

Update

PayPal is continuing to experience issues that are impacting use on our checkout and payment method update functionality. They are actively investigating and working to mitigate the issue. To make a purchase, please utilize checkout using a credit card.

Posted Aug 01, 2025 - 09:49 EDT

Identified

We are currently experiencing a 3rd party provider outage impacting checkout and payment method updates when utilizing PayPal. Our on-call team is working with the provider to restore functionality for Bitly users. We will provide an update within 30 minutes.

Posted Aug 01, 2025 - 09:02 EDT

This incident affected: Website (Bitly.com).