Provider outage affecting email sends

Incident Report for Bitly

Resolved

The incident has been resolved.
Posted Sep 12, 2025 - 10:11 EDT

Monitoring

We're observing recovery after an incident where a 3rd party provider outage caused issues with transactional email sends. We will continue to monitor to ensure that the incident is fully resolved.
Posted Sep 12, 2025 - 10:01 EDT

Update

We are continuing to observe an outage of a 3rd party provider that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). The provider is continuing to work to mitigate the issue. We will provide an update within 30 minutes.
Posted Sep 12, 2025 - 09:25 EDT

Identified

We have identified a 3rd party provider outage that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). The provider has acknowledged the issue and is working on a fix. We will provide an update within 30 minutes.
Posted Sep 12, 2025 - 08:38 EDT
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